Privacy Policy for AlpsResorts Top Switzerland GmbH
AlpsResorts Top Switzerland GmbH (hereinafter referred to as "we", "us", or "our online platform") is committed to protecting the privacy and security of the personal data of our website visitors and service users. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site, which offers curated Swiss mountain resort listings, resort comparison and trip planning assistance, regional travel guides, and other related travel services.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Information Provided by You: This includes information you voluntarily provide when you make inquiries about resort listings, plan trips, access travel guides, or contact us through our online platform. Such information typically includes your name, email address, phone number, and any other details you provide related to your travel preferences or specific service requests (e.g., family-friendly resort recommendations, accessibility needs, preferred dates, number of travelers).
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, referral sources, and interaction with various features on our online platform. This data helps us understand user behavior and optimize our site's performance and user experience.
- Cookies and Tracking Technologies: Our online platform uses cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services. This website is developed in compliance with Google Ads and Bing Ads guidelines and fully follows them regarding the use of tracking technologies for advertising purposes.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our services, including curated Swiss mountain resort listings, resort comparison, and trip planning assistance.
- To provide regional travel guides for Valais, Graubünden, and Bernese Oberland.
- To offer information about Swiss motorway vignettes and toll rules, public transport, and mountain pass advisory.
- To provide seasonal ski and hiking package insights, family-friendly resort recommendations, and accessibility and wellness resort guidance.
- To inform you about local events and alpine culture highlights, and provide safety and weather advisory coordination.
- To personalize your experience on our online platform and to deliver content and offerings relevant to your interests, including targeted advertisements in compliance with Google Ads and Bing Ads guidelines.
- To communicate with you, respond to your inquiries, and provide customer support related to our services.
- To monitor and analyze trends, usage, and activities in connection with our services, and to improve our offerings and online platform.
- To protect the security and integrity of our online platform and to prevent fraudulent or illegal activities.
- To comply with legal obligations and enforce our terms of service.
3. Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If AlpsResorts Top Switzerland GmbH is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of AlpsResorts Top Switzerland GmbH, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. AlpsResorts Top Switzerland GmbH aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where AlpsResorts Top Switzerland GmbH relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy. We will respond to your request within one month. If we are unable to fulfill your request, we will provide an explanation. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
6. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
AlpsResorts Top Switzerland GmbH
14 Oberdorfstrasse, 2nd Floor
7000 Chur, Graubünden
Switzerland